Refund policy

Jane & Lizzee takes pride in making quality products and keeping our customers happy.  Each piece is decorated by hand & minor variations in color, size & appearance can occur in the process. We do not consider these defects and replacement of any item is at the discretion of Jane & Lizzee.  If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.   Some items such as food service items will have a custom label that states "Non-Returnable if removed".  All LSU and UL Lafayette items are labeled with the Official CLC Holographic Label.

Custom and personalized items cannot be returned, unless there is a manufacturing error or product defect.

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All refunds and exchanges must be made within 30 days of receipt.