Shipping & Returns

SHIPPING INFORMATION 

Jane & Lizzee standard shipping charges applies to orders shipping within the contiguous 48 United States.  Orders are shipped M-F, via United Post Office, UPS Ground, or FedEx Ground.   Please allow 3 to 5 days for orders of non-personalized items to ship.  Please allow up to 2 weeks for orders of personalized items to ship. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

Standard shipping is not available to AK, HI, PR, military bases. Shipping charges to these locations are based on weight, size of box, number of boxes, and shipment destination. 

Standard Shipping

Order Amount

Shipping Charges

Up to $15.99

$7.99

$16.00 - $39.99

$8.99

$40.00 - $54.99

$9.99

$55.00 - $74.99

$11.99

$75.00 - $99.99

$13.99

$100.00 - $149.99

$16.99

$150.00 - $249.99

$19.99

$250.00 and over

Free Shipping

If you need expediated shipping, please contact us so we can assist you with your order.  Expediated shipping charges are based on weight, size of box, number of boxes, and shipment destination.

If you should happen to receive a damaged/broken item, please take a photo of the damage and email janeandlizzee@gmail.com.  Also, please do not discard the broken item and all packaging materials including outside shipping box with shipping label.  The shipping carrier may require it for inspection or sent back in order to file the appropriate damage claim with the shipping carrier. 

RETURNS

Jane & Lizzee takes pride in making quality products and keeping our customers happy.  Each piece is decorated by hand & minor variations in color, size & appearance can occur in the process. We do not consider these defects and replacement of any item is at the discretion of Jane & Lizzee.  If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.   Some items such as food service items will have a custom label that states "Non-Returnable if removed".  All LSU and UL Lafayette items are labeled with the Official CLC Holographic Label.

Custom and personalized items cannot be returned, unless there is a manufacturing error or product defect.

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All refunds and exchanges must be made within 30 days of receipt.