Terms & Conditions

POLICIES, TERMS AND CONDITIONS

Copyright & Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jane & Lizzee, Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Jane & Lizzee is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders 
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Jane & Lizzee reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products
If an item in your order is out of stock, we will notify you via e-mail within one to three business day. Please make sure to add us to your address book so that you may receive a confirmation email janeandlizzee@gmail.com

Payment
We accept American Express, Discover, MasterCard, and Visa credit card payments, as well as Paypal.  There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

When your order is shipped. When you complete the checkout process your credit card will be authorized for the amount of your order. A credit card authorization means that you have not been charged yet, but the buying power of your card has been reduced by the amount of your purchase. This authorized amount is then captured by Ceramic Treasures, Inc. (our parent company) when your order ships and the sales process is completed.

Privacy
We keep your personal information private and secure. When you make a purchase from Jane & Lizzee, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.


Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Jane & Lizzee is not responsible for the actions of third parties.

Returns
Jane & Lizzee takes pride in making quality products and keeping our customers happy.  Each piece is decorated by hand & minor variations in color, size & appearance can occur in the process. We do not consider these defects and replacement of any item is at the discretion of Jane & Lizzee.  If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.   Some items such as food service items will have a custom label that states "Non-Returnable if removed".  All LSU and UL Lafayette items are labeled with the Official CLC Holographic Label.
Custom and personalized items cannot be returned, unless there is a manufacturing error or product defect.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All refunds and exchanges must be made within 30 days of receipt.

Shipping Policy
Shipping Time -- Most orders are made to order, generally orders are processed within 3 to 7 days of the order being placed.  If a product is out of stock, we will notify you.  Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Jane & Lizzee shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Jane & Lizzee shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jane & Lizzee will issue a refund to your card in the amount of the incorrect price

Taxes
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Louisiana where Jane & Lizzee holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.